WARRANTY 206

DEADLINES AND SPECIFICATIONS

The valid deadline is that indicated on your order. We are committed to doing everything in our power to meet this deadline, but there may be delays beyond the control of LUSINE. In such a situation, we undertake to notify customers of the new deadlines and LUSINE is, under no circumstances, held responsible for the delays caused. These can, among other things, be caused by a stock shortage, a delay in processing the order at the subcontractor or a delay in transport.

USE AND MAINTENANCE

You are responsible for making appropriate use of your purchase. No breakage resulting from abusive and/or inappropriate use will be covered. Contact us if you have any questions regarding the use and maintenance of our products.

WARRANTIES

Warranties only cover manufacturing defects. Warranties do not cover normal wear and tear, misuse, degradation of comfort and support. The warranty is effective from the date written on the proof of pick-up or delivery. To maintain the comfort and support of your mattress for as long as possible, it is recommended to use it on a solid bed base.

Five (5) year warranty on products.

EXCLUSION

Demonstrators and commercial customers are not covered by these warranties and are not eligible for service plans. Structural damage linked to the use of an inappropriate bed frame, the fit of the sheets, the comfort level preference, the covering fabric as well as the compaction of the materials due to insufficient rotations are also excluded from the warranty.

CLAIM (SERVICE CALL)

Complaints and service requests must be made promptly, within 14 days after the defect could have been discovered by the buyer. Claims must be submitted in writing to LUSINE and photos of each claimed item are required.

Each case is subject to the subcontractor who determines whether the warranty applies. If so, the subcontractor determines whether the product is replaced or repaired.