WARRANTY 113 - CO
DEADLINES AND SPECIFICATIONS
The valid deadline is that indicated on your order. We are committed to doing everything in our power to meet this deadline, but there may be delays beyond the control of LUSINE. In such a situation, we undertake to notify customers of the new deadlines and LUSINE is, under no circumstances, held responsible for the delays caused. These can, among other things, be caused by a stock shortage, a delay in processing the order at the subcontractor or a delay in transport.
USE AND MAINTENANCE
You are responsible for making appropriate use of your purchase. No breakage resulting from abusive and/or inappropriate use will be covered. Contact us if you have any questions regarding the use and maintenance of our products.
If you have purchased a service plan and a stain persists, please contact the supplier directly. The contact details can be found in the service plan contract given at pick-up or delivery.
WARRANTIES
The warranties only cover major anomalies that could occur with the product such as a piece breaking or accelerated deterioration of the finish following a manufacturing defect. Warranties do not cover normal wear and tear, misuse, scratches or other damage caused by the purchaser, product discoloration from exposure to light, shrinkage or pilling of materials. The warranty is effective from the date written on the proof of pick-up or delivery.
One (1) year warranty on products.
EXCLUSION
Demo furniture and commercial customers are not covered by these warranties and are not eligible for service plans.
CLAIM (SERVICE CALL)
Complaints and service requests must be made promptly, within 14 days after the defect could have been discovered by the buyer. Claims must be submitted in writing to LUSINE and photos of each claimed item are required.
Each case is subject to the subcontractor who determines whether the warranty applies. If so, the subcontractor determines whether the product is replaced or repaired.
The valid deadline is that indicated on your order. We are committed to doing everything in our power to meet this deadline, but there may be delays beyond the control of LUSINE. In such a situation, we undertake to notify customers of the new deadlines and LUSINE is, under no circumstances, held responsible for the delays caused. These can, among other things, be caused by a stock shortage, a delay in processing the order at the subcontractor or a delay in transport.
USE AND MAINTENANCE
You are responsible for making appropriate use of your purchase. No breakage resulting from abusive and/or inappropriate use will be covered. Contact us if you have any questions regarding the use and maintenance of our products.
If you have purchased a service plan and a stain persists, please contact the supplier directly. The contact details can be found in the service plan contract given at pick-up or delivery.
WARRANTIES
The warranties only cover major anomalies that could occur with the product such as a piece breaking or accelerated deterioration of the finish following a manufacturing defect. Warranties do not cover normal wear and tear, misuse, scratches or other damage caused by the purchaser, product discoloration from exposure to light, shrinkage or pilling of materials. The warranty is effective from the date written on the proof of pick-up or delivery.
One (1) year warranty on products.
EXCLUSION
Demo furniture and commercial customers are not covered by these warranties and are not eligible for service plans.
CLAIM (SERVICE CALL)
Complaints and service requests must be made promptly, within 14 days after the defect could have been discovered by the buyer. Claims must be submitted in writing to LUSINE and photos of each claimed item are required.
Each case is subject to the subcontractor who determines whether the warranty applies. If so, the subcontractor determines whether the product is replaced or repaired.