WARRANTY 202 - SOFAS AND OTHER UPHOLSTERY

DEADLINES AND SPECIFICATIONS

The valid deadline is that indicated on your order. We are committed to doing everything in our power to meet this deadline, but there may be delays beyond the control of LUSINE. In such a situation, we undertake to notify customers of the new deadlines and LUSINE is, under no circumstances, held responsible for the delays caused. These can, among other things, be caused by a stock shortage, a delay in processing the order at the subcontractor or a delay in transport.

USE AND MAINTENANCE

You are responsible for making appropriate use of your purchase. No breakage resulting from abusive and/or inappropriate use will be covered. Contact us if you have any questions regarding the use and maintenance of our products.

Regular maintenance is necessary to keep upholstered furniture in good condition. It is recommended that the seats and backs be replaced regularly to help them maintain their shape. Feather cushions sag with use. Shake the cushions firmly to redistribute the feathers evenly. It is normal for some to escape from the cover over time. This does not affect the quality of the padding. Density may also vary from one product to another since their assembly may vary.

Following receipt of the modular or sofa, after a month of use, it is possible to notice that it loses up to 40% of its density.

For washing sofa or sectional covers, we recommend cleaning by a professional. For small stains, clean them quickly with a damp cloth. If you have purchased a service plan and a stain persists, please contact the supplier directly. The contact details can be found in the service plan contract given at pick-up or delivery.

WARRANTIES

The warranties only cover major anomalies that could occur with the product such as a piece breaking or accelerated deterioration of the finish following a manufacturing defect. Warranties do not cover normal wear and tear, misuse, scratches or other damage caused by the purchaser, product discoloration from exposure to light, shrinkage or pilling of materials. The warranty is effective from the date written on the proof of pick-up or delivery.

Three (3) year warranty on the structure and two (2) years on the covering and the cushions, foams and mechanisms. After the first year, this warranty only covers parts and materials and not labor required for repairs. Fees may apply.

EXCLUSIONS

Demonstrators and commercial customers are not covered by these warranties and are not eligible for service plans.

CLAIM (SERVICE CALL)

Complaints and service requests must be made promptly, within 14 days after the defect could have been discovered by the buyer. Claims must be submitted in writing to LUSINE and photos of each claimed item are required. A photo of the label under the furniture is required by the subcontractor.

Each case is subject to the subcontractor who determines whether the warranty applies. If so, the subcontractor determines whether the product is replaced or repaired.